Shipping policy

**Instant digital delivery**

All DarkTrace templates are digital products. Right after payment, you'll receive an email with your download links. The links also appear on your order confirmation page.

**What you get**

Printable PDF templates in US Letter, A4 and A3, ready to print at home or at any print shop. You can print them as many times as you want for personal use.

**Your free markers**

Every eligible order includes a free set of 8 neon liquid chalk markers, shipped to the address you enter at checkout.

- Processing time: 1-2 business days
- Delivery time: 6-9 business days after shipping
- Shipping cost: free

You'll receive a tracking number by email as soon as your markers ship. You don't need to wait for them to start: your templates are ready to download and print right away.

Free markers are currently available for orders shipped to the United States, Canada and Australia.

**Didn't get your download email?**

Check your spam or promotions folder first. If it's not there after 1 hour, write to thedarktrace@outlook.com with your order number and we'll resend your links.

**Lost or delayed packages**

If your markers haven't arrived 15 business days after shipping, contact us at thedarktrace@outlook.com and we'll help you track them down or send a replacement.